Job Description

Job Description

Job Description

We are seeking an-home Elevator Installation Technician. This person can be located outside of our area because they will be traveling 75% on the time. The salary is $60 - $70k and the schedule is flexible.

**About the Role

**

As a key member of our technical support and training team, you’ll provide in-person and virtual training, conduct on-site dealer visits, and deliver top-tier troubleshooting and support. This is a dynamic role involving regular travel, hands-on instruction, and plenty of interaction with our valued partners.

**Primary Responsibilities:

**

• Conduct training sessions (in-person in Sarasota, FL, virtually, or on-site at dealer locations)

• Deliver phone and email support for installation, service, and product questions

• Lead facility and field training for homelifts and elevator products

• Create sales orders and process return material authorizations for repair parts

• Assist in the development and review of technical documents and training materials

• Support technical support and training teams with special projects as needed

**Key Accountabilities

**

• Able to explain complex concepts in a simple manner

• Strong interpersonal skills – written and verbal

• Able to speak confidently in front of small groups

• Knowledge of current training techniques and tools including webinars, video, and interactive learning

• Knowledge of computer applications, including the Internet, Google platform, and Microsoft Office applications

• Complete understanding of homelift, vertical platform lift, or elevator technology

• Understanding of electrical and mechanical systems

• Understanding of the homelift market, preferably shaftless, and end-customer issues

• Ability to read and understand schematics

• Ability to organize travel, and be able to travel for at least two weeks at a time

• Ability to prioritize and manage multiple customer issues

• Must possess a valid driver's license and be willing to travel with varied notice

• Provide outstanding customer support, communicate with dealers via the phone, email, and face to face interpreting their concerns whether it is installation, or service, or training issues.

• Attend, support, and lead facility or field training sessions for elevators.

• Support the training and technical support teams.

• Create sales orders and return material authorizations on repair parts.

• Provide information about products, services and application information.

• Develop or review technical documents as needed.

**Experience & Education:

**

1–2 years in a customer-facing role, ideally with technical products

Associate degree or trade certification in a technical field; or 4+ years of relevant experience; or equivalent combination of education and experience

**Skills & Qualifications:

**

• Ability to explain technical concepts clearly and simply

• Confident and comfortable speaking to small groups

• Strong written and verbal communication skills

• Proficiency with digital tools: webinars, video, interactive learning

• Familiarity with the Google platform and Microsoft Office Suite

• Strong understanding of homelifts, vertical platform lifts, or elevator systems

• Working knowledge of electrical and mechanical systems

• Ability to read and interpret schematics

• Well-organized, able to manage travel and prioritize multiple issues

• Valid driver’s license and willingness to travel as needed

• Provide outstanding customer support, communicate with dealers via the phone, email, and face to face interpreting their concerns whether it is installation, or service, or training issues.

Job Tags

Similar Jobs