Job Description

Job Description

Job Description

Our Patient Concierge will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately.  The Patient Concierge works in a collaborative relationship with the front desk team as well as with other departments and employees.

Hours: Monday - Friday 7:00 a.m. - 4:00 p.m. with rotating weekends 8:00a.m - 12:00Pm, and holidays.  

Job Duties:  

• Answer and route incoming phone calls, providing assistance to patients as appropriate while ensuring a seamless flow of communication between the laboratory, onsite physician, and staff, in accordance with patient care and privacy standards.
• Schedule, confirm, and coordinate patient appointments, follow-up visits, and physician referrals.
• Welcome and assist visitors, determine the purpose of their visit, and direct them to the appropriate staff member.
• Maintain and update medical charts, reports, and correspondence with accuracy and confidentiality.
• Interview patients and assist with the completion of insurance, registration, and privacy-related documentation.
• Support daily office operations by performing additional duties, special projects, and tasks as assigned.

Education/Experience:  

• High School Diploma or GED required; Medical Assistant or Bachelor's degree preferred
• At least one year of administrative medical office experience REQUIRED
• Experience with Electronic Medical Record (EMR) system strongly preferred
• Fertility experience is preferred

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program —your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.

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