Job Description

Job Description

Job Description

Polestar Plumbing, Heating & Cooling is growing fast, and we’re looking for a data-driven and performance-minded HVAC Service Manager who can lead our service team with precision, accountability, and high-performance energy. If you excel at coaching technicians, analyzing KPIs, and driving revenue and customer satisfaction, this role is built for you.

Why Join Us:

• Total compensation between $115K–$160K, combining a competitive base salary with strong performance incentives.
• Performance-focused culture with high standards and strong support.
• Commitment to continuous training, professional development, and career growth
• Weekly Pay
• PTO and Paid Holidays
• Build wealth for tomorrow with Polestar’s 401(k) plan— we match up to 40% to supercharge your retirement
• Comprehensive benefits package including Medical, Dental, Vision, Accidental & Critical illness coverages
• Paid $15,000 Life Insurance and Long-Term Disability coverage
  

What You’ll Be Doing

• Lead, coach, and develop a team of HVAC service technicians to hit (and exceed) daily, weekly, and monthly KPIs.
• Own and improve team performance in key metrics such as:
• • Revenue per Tech / per Day
  • Average Ticket & Close Rate
  • Membership Conversions & Renewals
  • Recall Percentage
  • Customer Satisfaction / Google Reviews
• Run daily huddles, ride-alongs, coaching sessions, and performance reviews.
• Ensure technicians follow Polestar processes, pricing, standards, and safety protocols.
• Monitor dispatch board, capacity, call flow, job accuracy, and profitability.
• Partner with leadership to set monthly goals, adjust KPIs, and implement performance plans.
• Ensure proper training on diagnostics, communication, customer experience, and service-based selling.
• Foster a positive, accountable, growth-oriented team culture.
  

What You Bring

• Proven experience managing HVAC service teams in a residential environment.
• Strong ability to analyze numbers, interpret performance data, and coach based on KPIs.
• Excellent communication and leadership skills.
• Ability to train technicians in both technical and customer-facing skills.
• Operational mindset: efficiency, profitability, process compliance, and customer care.
• Ability to excel in a fast-paced, growing service company.

At Polestar Plumbing Heating & Cooling you will be appreciated by your team, our customers, and have a direct impact on the success of the entire organization. If you’re interested in considering a new opportunity, please apply here today.

Polestar Plumbing Heating & Air Conditioning is an Equal Opportunity Employe r.

Polestar Plumbing, Heating & Cooling is a Kansas City-area company with more than 40 years of experience serving homeowners with trusted plumbing, heating, cooling, and electrical services. We’re committed to providing exceptional customer service while building a team where hardworking people can grow, succeed, and be rewarded for their contributions. At Polestar, we believe in taking care of our customers—and taking care of our people.

Company Description

Polestar Plumbing, Heating & Cooling is a Kansas City-area company with more than 40 years of experience serving homeowners with trusted plumbing, heating, cooling, and electrical services. We’re committed to providing exceptional customer service while building a team where hardworking people can grow, succeed, and be rewarded for their contributions. At Polestar, we believe in taking care of our customers—and taking care of our people.

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