DescriptionKforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Irving, TX. This is a professional banking setting with a high touch and executive level user community.Responsibilities:* Configure, install, and test hardware components, hardware deployment replacements* Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System* Providing cross-divisional troubleshooting by updating and maintaining tickets* Reimaging PCs, backing up and restoring user data. Installing and validating correct software versions on devices and confirm functionality* Utilize Wells utilities to troubleshoot end-user machine functionality* Documenting service events accurately in work orders and ticketing systemsRequirements* 3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting* Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS* Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management* Previous experience working in ServiceNow (a plus) ticketing system or similar* Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk* Strong customer communication and service skills* Knowledge of two factor authentication* Must be able to work independently in a fast pace high profile environment* Able to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if neededJob TypeContractCompensation25 - $32
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