Job Description
The Dental Receptionist serves as a key liaison between patients, dental providers, and insurance companies. This role ensures smooth patient flow, accurate insurance processing, and a positive patient experience from check-in through treatment completion.
Key Responsibilities
Patient Care Coordination
Greet and assist patients with a friendly, professional demeanor
Schedule and confirm appointments
Explain treatment plans and financial options clearly to patients
Coordinate follow-up care and referrals
Ensure patient records are accurate and up to date
Verify dental insurance eligibility and benefits
Submit and track insurance claims
Obtain pre-authorizations and predeterminations
Explain coverage, co-pays, deductibles, and out-of-pocket costs
Resolve claim denials and payment discrepancies
Collect co-pays and payments
Maintain accurate billing and patient account records
Communicate with insurance carriers regarding claims and reimbursements
Required Skills & Qualifications
Experience in a dental office (preferred)
Knowledge of dental insurance plans
Familiarity with dental software Eaglesoft (preferred)
Strong communication and customer service skills
Attention to detail and organizational skills
Ability to handle sensitive patient information (HIPAA compliance)
Must be computer-savvy and comfortable learning new software
Ideal Candidate Traits
Schedule
Monday 7:45 am-5:00 pm
Tuesday 7:45 am- 5:00 pm
Wednesday 7:45 am- 5:00 pm
Thursday 7:45 am- 5:00 pm
Friday 7:45 am- 1:00 pm
35-40 Hours
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